Privacy Policy for iSoX Zimbabwe
Effective Date: April 2026
Welcome to iSoX Zimbabwe. We highly value your privacy and are committed to protecting your personal data. This privacy policy explains how our applications, the iSoX App for customers and the iSoXM App for merchants, collect, use and share information about you.
1. Information We Collect
When you use the iSoX platforms, we may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and physical delivery address when you register for an account.
- Location Data: We collect precise or approximate location data to successfully route and fulfill your delivery orders.
- Order Data: Information regarding what products or services you purchase, associated merchant interactions, and payment status. Please note that payment card details are processed by secure third-party payment gateways like Paynow and are never stored directly on our servers.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process your orders and guarantee efficient, accurate delivery.
- To manage your User Account and provide customer support.
- To notify you about changes to our service, order statuses, or special promotions.
- To improve the functionality, safety, and security of our applications.
3. How We Share Your Information
iSoX Zimbabwe does NOT sell your personal data to third parties. We only share information in the following strict scenarios:
- With Merchants and Stores: When you place an order, the specific store or outlet receives your name, order details, and delivery information necessary to fulfill your request.
- With Delivery Personnel: Riders and transport personnel receive your contact and location details strictly for the duration of the delivery drop-off.
- With Service Providers: We may share data with secure cloud hosting and payment processors strictly for the operations of the app.
- For Legal Reasons: If required by law, regulation, or a valid legal request.
4. Data Security
We implement commercially reasonable security measures including strong data encryption in transit to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.
5. Your Data Rights & Account Deletion
You have the right to access, update, or delete the personal information we have on you. If you wish to permanently close your account and delete your data from our servers, you can do so by contacting our support team directly.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
7. Contact Us
If you have any questions about this Privacy Policy or wish to request data deletion, please contact us at:
iSoX Zimbabwe
Gweru, Zimbabwe
Email: support@isox.co.zw, admin@isox.co.zw